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New Member

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3 Messages

Thu, Nov 18, 2021 2:45 PM

comcast will not repair internet service

Our business Internet service has been down for over six weeks. The highway department replaced a storm water culvert across the road from our facility and cut the underground Internet service cable to our facility, causing the loss of service. 

I have called Comcast Business support five times over the past six weeks and have been promised each time by Comcast Business support that the problem would be repaired. No repair has been performed.  I have also repeatedly asked for refunds on our monthly Internet service bill, since the service is down, and no refund has been made.

I have been PROMISED repeatedly by Comcast Business support that this problem would be fixed. All promises have been broken.

How can I escalate this support issue so that our Internet service can be restored? Anyone know? If I had any other Internet service provide option in my area, I would take it. I am stuck with Comcast...

Official Employee

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48 Messages

17 d ago

@user_9af00b Hi there! Wow, I'm so sorry to learn about the service not working for over six weeks! I totally get the frustration. Let's look more into this for you.

Please select the chat icon in the top right-hand corner. Then search for Xfinity Support Business. Please make sure to provide your full name and service address.

New Member

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3 Messages

@Comcast_Jodie I do NOT see a 'chat icon' anywhere on the screen...

Official Employee

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48 Messages

There should be a text icon or some kind of message button to start. Might have to refresh the page. 

New Member

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3 Messages

I hover over what looks like a page from a book and the tooltip says "Direct messaging" - is that it?

Official Employee

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48 Messages

Yes, that's it. Try that out and look for Business Support. We'll be there to help.