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supportatSJ

New Member

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1 Message

Monday, August 29th, 2016 9:00 AM

Comcast providing only 26 MBPS on a 100 MBPS connection..Any potential solutions?

Only 26 MBPS instead of the purchased 100 MBPS business internet connectionOnly 26 MBPS instead of the purchased 100 MBPS business internet connection

To whomsoever it may concern:

We recent upgraded from a 75 MBPS line, which was dismal to say the least in terms of speed and reliability of the connection, to a 100 MBPS line which we assumed would provide for faster connectivity. But sadly the Xfinity speed test tool, which is enlisted on the router homepage provides very dissapointing results.

 

I request that someone who has faced similar issues with Comcast guide us through this issue. We have an extremely simple setup with the internet line being sent to a NetGear firewall after which it hits a 100 MBPS LAN switch connected to two wifi routers, to which a server and 15 clients are hooked up.

 

In anticipation,

Support@SJ

 

 

 

 

 

 

 

Question

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Updated 

8 years ago

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xz4gb8

Problem solver

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117 Messages

8 years ago

The definitive troubleshooting steps you should start with are

  1. Look at the modem signals. If they seem OK, you must continue with the rest of the steps. (It's a good idea anyway because it will shorten conversations with Comcast.)
  2. Connect a system by wire directly to the LAN switch and retest. This eliminates the WiFi link.
  3. Connect a system by wire directly to the firewall and retest. This eliminates the WiFi link and the Lan switch.

If the cable modem was separate from the NetGear firewall, you would also

     3.  Connect a system by wire directly to the modem and retest. This eliminates almost everything local.

 

Now you can know show if the slow speed is a local phenomenon or is external.  You need to know this before contacting Comcast. You might report the results here first, as well.

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Dimensions

New Member

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1 Message

8 years ago

http://www.speedtest.net/my-result/5651442061

 

50/10 Business plan.  Not looking good. 

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CCMichael

Gold Problem solver

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575 Messages

8 years ago

Hello Dimensions and welcome to forums,

 

Would you please send a private message with more details so I can assist you?

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Emerald

New Member

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1 Message

8 years ago

We have a similar issue...

http://www.speedtest.net/my-result/5670645203

on a 75/15 plan

Horrible

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