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Ipcipher

New Contributor

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2 Messages

Saturday, February 16th, 2019 8:00 AM

Comcast Internet drops intermittently

My internet connection intermittently drops or studers. After some research i found that the Comcast modem I had was based on the PUMA 6 chipset that causes issues with lag and jitter. So I replaced it with a netgear CM1000 and i am still having similar issues with my internet. Internet drops and cuts out for several minutes and magicaly comes back on. I called Comcast service desk and they reboot the modem but it continues to do the same thing. 

 

Please help

 

 

 

 

 

 

 

 

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Frequency start Value

 

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

 

Starting Frequency

 
 
  

Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

627000000 Hz

Locked

Connectivity State

OK

Operational

Boot State

OK

Operational

Security

Enable

BPI+

IP Provisioning Mode

Honor MDD

IPv6 only

 
  

Downstream Bonded Channels

 

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR / MER

Unerrored Codewords

Correctable Codewords

Uncorrectable Codewords

1

Locked

QAM256

32

627000000 Hz

-3.3 dBmV

36.8 dB

1622062164

508

1202

2

Locked

QAM256

1

435000000 Hz

2.7 dBmV

39.0 dB

1647624264

637

977

3

Locked

QAM256

2

441000000 Hz

2.5 dBmV

38.9 dB

1647624301

619

1039

4

Locked

QAM256

3

447000000 Hz

2.4 dBmV

38.9 dB

1647625776

684

1077

5

Locked

QAM256

4

453000000 Hz

2.3 dBmV

38.9 dB

1647630506

696

1103

6

Locked

QAM256

5

459000000 Hz

2.5 dBmV

38.9 dB

1647630872

570

992

7

Locked

QAM256

6

465000000 Hz

2.4 dBmV

38.8 dB

1647634978

454

959

8

Locked

QAM256

7

471000000 Hz

2.4 dBmV

38.8 dB

1647638161

435

964

9

Locked

QAM256

8

477000000 Hz

2.8 dBmV

38.9 dB

1627974656

453

920

10

Locked

QAM256

9

483000000 Hz

2.7 dBmV

34.5 dB

1670874812

564230

32060

11

Locked

QAM256

10

489000000 Hz

2.9 dBmV

36.6 dB

1671473081

4218

5081

12

Locked

QAM256

11

495000000 Hz

2.9 dBmV

38.7 dB

1627985487

341

986

13

Locked

QAM256

12

507000000 Hz

2.1 dBmV

38.7 dB

1627991058

685

1938

14

Locked

QAM256

13

513000000 Hz

2.4 dBmV

38.7 dB

1627997452

699

1974

15

Locked

QAM256

14

519000000 Hz

2.3 dBmV

38.7 dB

1628000771

712

1928

16

Locked

QAM256

15

525000000 Hz

1.9 dBmV

38.5 dB

1628003086

712

1980

17

Locked

QAM256

16

531000000 Hz

1.8 dBmV

38.5 dB

1628113535

748

2223

18

Locked

QAM256

17

537000000 Hz

1.3 dBmV

38.4 dB

1628113116

612

1830

19

Locked

QAM256

18

543000000 Hz

0.8 dBmV

38.2 dB

1628120957

571

1119

20

Locked

QAM256

19

549000000 Hz

1.0 dBmV

38.3 dB

1671439657

10061

50674

21

Locked

QAM256

20

555000000 Hz

0.4 dBmV

38.1 dB

1628127299

709

1635

22

Locked

QAM256

21

561000000 Hz

0.0 dBmV

38.1 dB

1628133763

690

1790

23

Locked

QAM256

22

567000000 Hz

-0.2 dBmV

37.9 dB

1628138427

736

1744

24

Locked

QAM256

23

573000000 Hz

-0.8 dBmV

37.8 dB

1628141639

670

1822

25

Locked

QAM256

24

579000000 Hz

-1.5 dBmV

37.6 dB

1628145168

675

1352

26

Locked

QAM256

25

585000000 Hz

-1.3 dBmV

37.6 dB

1628148445

781

2259

27

Locked

QAM256

26

591000000 Hz

-1.8 dBmV

37.4 dB

1671626369

17002

38293

28

Locked

QAM256

27

597000000 Hz

-2.6 dBmV

36.9 dB

1628155894

882

2719

29

Locked

QAM256

28

603000000 Hz

-2.2 dBmV

37.1 dB

1628161983

888

2409

30

Locked

QAM256

29

609000000 Hz

-2.9 dBmV

36.9 dB

1628161910

844

2476

31

Locked

QAM256

30

615000000 Hz

-3.2 dBmV

36.9 dB

1628163473

799

2447

32

Not Locked

Unknown

0

0 Hz

0.0 dBmV

0.0 dB

0

0

0

 
  

Upstream Bonded Channels

 

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

1

Locked

ATDMA

73

34800000 Hz

43.0 dBmV

2

Locked

ATDMA

74

27900000 Hz

42.5 dBmV

3

Locked

ATDMA

75

21000000 Hz

42.5 dBmV

4

Not Locked

Unknown

0

0 Hz

0.0 dBmV

5

Not Locked

Unknown

0

0 Hz

0.0 dBmV

6

Not Locked

Unknown

0

0 Hz

0.0 dBmV

7

Not Locked

Unknown

0

0 Hz

0.0 dBmV

8

Not Locked

Unknown

0

0 Hz

0.0 dBmV

 
  

Downstream OFDM Channels

 

Channel

Lock Status

Modulation / Profile ID

Channel ID

Frequency

Power

SNR / MER

Active Subcarrier Number Range

Unerrored Codewords

Correctable Codewords

Uncorrectable Codewords

1

Locked

0, 1, 255

33

678000000 Hz

-1.5 dBmV

35.5 dB

1108 ~ 2987

13173124732

12393573366

254

2

Not Locked

0, 255

0

0 Hz

1.4 dBmV

0.0 dB

0 ~ 4095

0

0

0

 
  

Upstream OFDMA Channels

 

Channel

Lock Status

Modulation / Profile ID

Channel ID

Frequency

Power

1

Not Locked

Unknown

0

0 Hz

0 dBmV

2

Not Locked

Unknown

0

0 Hz

0 dBmV

 
  

 

 

 

 

 

 

 

I am also seeing the following in the modem logs

 

Time

Priority

Description

2019-02-15, 15:36:06

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 14:41:34

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 33 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 .;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 14:41:34

Notice (6)

CM-STATUS message sent. Event Type Code: 22; Chan ID: 33 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 14:41:17

Warning (5)

MDD message timeout;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 14:41:14

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:52:37

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:52:36

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 33 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 .;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:52:36

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:24:14

Notice (6)

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 .;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:23:52

Notice (6)

Honoring MDD; IP provisioning mode = IPv6

2019-02-15, 12:23:37

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:23:32

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:23:31

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:23:25

Notice (6)

CM-STATUS message sent. Event Type Code: 5; Chan ID: 9 10 20 27 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:23:01

Notice (6)

CM-STATUS message sent. Event Type Code: 4; Chan ID: 9 10 20 27 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:22:58

Notice (6)

CM-STATUS message sent. Event Type Code: 4; Chan ID: 20 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:22:56

Warning (5)

MDD message timeout;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:22:56

Notice (6)

CM-STATUS message sent. Event Type Code: 5; Chan ID: 20 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:22:52

Notice (6)

CM-STATUS message sent. Event Type Code: 2; Chan ID: 9 10 27 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-15, 12:22:46

Warning (5)

MDD message timeout;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

2019-02-10, 22:47:10

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:59:c0:f4:ed:98;CMTS-MAC=00:01:5c:87:26:6f;CM-QOS=1.1;CM-VER=3.1;

 

Question

 • 

Updated 

6 years ago

3.1K

3

0

0

Ipcipher

New Contributor

 • 

2 Messages

6 years ago

sent info on private message

0

0

Comcast_Ken

Official Employee

 • 

128 Messages

6 years ago

 

Ipcipher, let's check on your internet connection issues. Please send me a private message with your full name and phone number for help. 

 

KenF

0

0

Comcast_Ken

Official Employee

 • 

128 Messages

6 years ago

Got it!

0

0