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user_d1b0ac
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New Contributor

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Monday, May 26th, 2025 4:29 PM

comcast business securityedge reports still coming after cancellation

I canceled and paid my final bill weeks ago, and I am still getting the weekly Comcast Business SecurityEdge reports.  There is no unsubscribe option at all in the email.  How do I stop getting these emails??

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1 month ago

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Comcast_Kei

Official Employee

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36 Messages

2 months ago

@user_d1b0ac Our apologies for the inconvenience this has caused you as it can take a full bill cycle before everything stops including notification and your final bill. Has it been over a month since you disconnected? 

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user_d1b0ac

New Contributor

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3 Messages

The last bill was dated May 3rd.  I will wait two more weeks and see what happens.

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2 months ago

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Comcast_Kei

Official Employee

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36 Messages

@user_d1b0ac I recommend giving it until June 4th. Did you have any additions concerns for us?

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2 months ago

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user_d1b0ac

New Contributor

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3 Messages

1 month ago

Hi. I am still getting the messages.  The latest report was yesterday, 6/15/25

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Comcast_BrianA

Official Employee

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32 Messages

user_d1b0ac Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.
 
• Click "Sign In" if necessary 
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

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1 month ago

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