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Arfadio's profile

New Member

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1 Message

Tue, Apr 7, 2020 8:00 PM

CM1000 Modem

The modem was great for a month and now I've been experiencing internet drops quite frequently. I've had a tech come out and he said he replaced the wire from the alley way to the business. That didnt work. I've replaced the coax cables where there is no splitter and to RG 6 coax cables. It was working great and then the drops started happening again. I looked at the event log on the modem itself and it says SYNC Timing Synchronization failure and T3 timeout. It's getting frustrating.

Official Employee

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518 Messages

2 y ago

Thanks for taking the time to reach out to us through our business forums. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist.I am so sorry to hear about the intermittent connection and I know how impactful any disruption can be, I would love to get to the bottom of this with you. Can you please reach out through private message with your first and last name, full service address and account number or phone number and we will get to the bottom of this?