New problem solver
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45 Messages
chicago SLOOOOOWWWWW 5 cr's 4 techs complete rewire and protensioning NOTHING WORKS get out now
SO a while ago I thought this idiocy was fixed but it isn't. I pay for 16/3 mb and right now it's a crapshoot between 2mb and 11mb. Today has been a real joke as the techs are supposedly monitoring the line ( I think it's called protentioning or something) I started to look at the speed using ONE machine hooked to the modem ( mine) and at 5am it was 2-3 mb down and 3mb up. I logged a CR. At 9am it was no better another call ( no email availible) and another CR as the speed was about the same. SO todate three techs have come, one replaced ALL our wireing to the comcast box. Two of them raised this issue to critical as it was hitting other businesses as well and the last CR got the line monitoring in place. NOTHING IS WORKING!!! We, the local businesses are meeting next week to swap stories and see what we can do using our new Mayor, there has to be some milage in him getting $350000 from comcast. I am finished with tech visits that achieve nothing and filing CR's so if anyone has any other ideas I'd REALLY be happy to hear them. Here are the modem numbers if it is of interest
Channel ID | 7 | 6 | 10 | 11 | 12 | 13 | 14 | 15 | |
Frequency | 693000000 Hz | 687000000 Hz | 711000000 Hz | 717000000 Hz | 723000000 Hz | 729000000 Hz | 735000000 Hz | 741000000 Hz | |
Signal to Noise Ratio | 28 dB | 27 dB | 37 dB | 37 dB | 36 dB | 36 dB | 32 dB | 30 dB | |
Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
| -4 dBmV | -5 dBmV | -5 dBmV | -6 dBmV | -6 dBmV | -7 dBmV | -9 dBmV | -11 dBmV |
Channel ID | 91 | 89 | 90 |
Frequency | 22600000 Hz | 36400000 Hz | 29500000 Hz |
Ranging Service ID | 15483 | 15483 | 15483 |
Symbol Rate | 5.120 Msym/sec | 5.120 Msym/sec | 5.120 Msym/sec |
Power Level | 43 dBmV | 44 dBmV | 44 dBmV |
Upstream Modulation | [3] QPSK [3] 64QAM | [3] QPSK [3] 64QAM | [3] QPSK [3] 64QAM |
Ranging Status | Success | Success | Success |
Channel ID | 7 | 6 | 10 | 11 | 12 | 13 | 14 | 15 |
Total Unerrored Codewords | 1060621950 | 86704339 | 1306900529 | 1306908908 | 1306886300 | 1306887099 | 1306859513 | 1035662374 |
Total Correctable Codewords | 242541445 | 414005885 | 20 | 2 | 13 | 311 | 28184 | 2413826 |
Total Uncorrectable Codewords | 3755933 | 262222888 | 532 | 484 | 669 | 649 | 1570 | 241644 |
Accepted Solution
train_wreck
Gold Problem solver
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610 Messages
10 years ago
Yeah, this is really unfortunate, as your signal levels are obviously horrible. Has the Comcast modem been replaced? That would be the last thing beyond equipment on the utility poles (which are handled in an entirely different manner than premises equipment).
Perhaps one of the mods here (any of the red "Comcast_" users) could escalate this. Other than that..... I wish you luck.
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majorkong
New problem solver
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45 Messages
10 years ago
Just got better, tried to cancel the account and they have all gone home for the night 🙂 much like the check is in the mail.
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majorkong
New problem solver
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45 Messages
10 years ago
it's not the modem that is brand new arris sb6141
the techs supposedly have raised this as a "line issue" several times
other businesses are been hit in the area
SO it seems I have no alternative than to cancel the service and suggest to all others that comcast are a bad deal.
thanks for your comment I hope that someone sees it and helps out.
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