Visitor
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3 Messages
Capacity
I have a business class - highest speed available. I have about 70 - 80 users (school) connecting. I am having issues with the connections timing out. Is it possible I just don't have the capacity on 1 router to manage that much traffic? Last year, I was having a similar experience so we upgraded our package. It is a small school network.
I've examined every bit of the network and can't find a culprit there.
Thanks for any suggestions.
ComcastBiz_Support
Administrator
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261 Messages
5 years ago
Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I know that having reliable internet speeds is important for your business. You have reached the right team to help get this taken care of for you. Can you please send us a private message with your name, the full address, and phone/account number? -Anisa
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CC_Anisa
Problem solver
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348 Messages
5 years ago
Hi there, I wanted to reach out to see if you were able to speak with our retention team? -Anisa
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CC_Michelle
Official Employee
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526 Messages
5 years ago
I am so very sorry to hear that we were unable to find an option that would meet your needs. Have you spoken with a sales specialist or considered our Metro E internet services?
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tishazar
Visitor
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3 Messages
5 years ago
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