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New Contributor

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2 Messages

Sun, Feb 28, 2021 11:13 PM

can't connect to xfinitywifi hotspot with laptop but can with Iphone and Ipad

I didn't know if this should be in Business Wifi or connectivity but I am trying connectivity as that is where my issue is. I have been having an issue for a couple of months and after trying a few things can not find the answer. I am trying to connect to one of the many free xfinitywifi hotspots as I live near the center of town and there are many hotspots available. I am a Comcast Business customer.

There are two Xfinity hotspots available to access. One if XFINITY and the other is Xfinitywifi. Both my iPad and iphone is able to see the SSID of each and both can connect to these with no issues.

My laptop, on the other hand, is not able to see these SSID's anymore. The reason I say anymore is that I was able to see these before (end of last year) and connect to these with no issues. I have not changed anything on my laptop nor added or deleted any programs. I have reset my network card multiple times in the hopes that it would pick up the Xfinity hotspots. My laptop can see plenty of other networks around the area (my Ipad and Iphone see the exact same networks). For some reason though, my laptop will pick up all the other networks being broadcast except the Xfinity hotspots.

My network card in my laptop is a Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC. The network card drivers are up to date and I haven't changed any settings as once again everything worked fine until the start of this year. I am using Windows 10.

Thanks for any help you can provide as I haven't been able to find the solution.

Eric

Responses

Official Employee

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3 Messages

2 m ago

Hello there, Eric, and thank you so much for bringing this to our attention through our Business Forums page! I understand you've been experiencing issues, when trying to connect to our free hot spots, via your business laptop, and I can most certainly imagine the inconvenience behind this. Rest assured; you're with the pros, and our Digital Care Team is here, every step of the way! 

 

My name is Tyler, and I will be more than happy to look into this for you! Can you please send us a PM, by clicking on my name, and then by selecting "Send a Message", while including your full name, the business's full name, phone number attached this account, MAC address from the business's internet equipment, and the full business address? Thank you in advance, and I look forward to finding out why you're unable to access these hot spots! 

New Contributor

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2 Messages

2 m ago

Hi Tyler - When I click on your name, it takes me to your profile and on your profile all I see is the word follow. I didn't see where it said "send a message" Any idea what I am doing wrong?

Thanks. 

Eric

Official Employee

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15 Messages

Our apologies! Could you please try to click the "message" icon in the upper corner, then search the name Comcast Business to connect with us? That should do it.