Connectivity
Connectivity and managing Your Comcast Business network
New Member
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2 Messages
Monday, March 25th, 2013 6:00 PM
Can't Access a specific Domain
I am unable to connect to "lighthouseapp.com" from anywhere inside my network. Traceroute, ping do not work either.
I AM able to connect to this site from any other ISP except for comcast.
HELP!
Question
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Updated
12 years ago
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Responses
Comcast_Jon
Administrator
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1.5K Messages
12 years ago
Hello DaveJones,
Welcome to the forum.
Your description to the issue sounds like they are filtering your IP address.
For the test we used one of our Comcast IP-range and we were able to access lighthouseapp.com.
To address this please contact the site admin of lighthourseapp.com.
Inform them of filtering issue by their firewall on your IP address and request to remove the filtering on it.
Contact information from lighthouseapp.com
Lighthouse
Thank you
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DaveJones
New Member
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2 Messages
12 years ago
I contacted them and this is their reply:
" this normally only happens if the routing from the ISP is using outdated software - because our IP address ends in a zero."
Any suggestions?
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CC_John
Retired Employee
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1.9K Messages
12 years ago
Hi DaveJones. As the neither the domain and/or IP address are not blocked on the Comcast Network, the site owner can simply add your IP scope to their access list.
Thank You
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