Contributor
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20 Messages
Cannot connect ftp of my website through Comcast, but old centurylink DSL Ok.
Cannot connect ftp of my website through Comcast, but old centurylink DSL Ok.
I switch to Comcast business internet 3days ago, cannot connect my website using ftp, but I can do it using old DSL connection, I spent a lot time on this in 3 days. S
Please help. Thanks.
kraze
Problem solver
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305 Messages
11 years ago
Can you ping the IP via command prompt on your business internet? What happens if you slightly increase your timeout threshold as the error suggest, does it help?
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ericbsw
Contributor
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20 Messages
11 years ago
Thank you for your reply.
See screen below, it look Ok to me.
Any other ideas?
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kraze
Problem solver
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305 Messages
11 years ago
That's good. So the connection is being made. Next thing you'll want to do is be sure that passive mode is enabled.
To enable or disable PASV mode
Click File > Site Manager.
Click the site you want to modify, then click Edit.
In the Data connection box, select the Use PASV mode check box.
If that doesn't work try bypassing your router(if applicable) and rebooting your modem.
If that still doesn't work. Download http://winmtr.net/download-winmtr/ and run a few hundred test against that IP and post the results here.
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ericbsw
Contributor
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20 Messages
11 years ago
WinMTR Statistics
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ericbsw
Contributor
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20 Messages
11 years ago
Still need more information, let me know.
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ericbsw
Contributor
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20 Messages
11 years ago
WinMTR Statistics
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ericbsw
Contributor
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20 Messages
11 years ago
WinMTR Statistics
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ericbsw
Contributor
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20 Messages
11 years ago
To enable or disable PASV mode
Click File > Site Manager.
Click the site you want to modify, then click Edit.
In the Data connection box, select the Use PASV mode check box.
If that doesn't work try bypassing your router(if applicable) and rebooting your modem.
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I tried all of ablove, always same got error.
WinMTR test is running now, I will post results soon.
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ericbsw
Contributor
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20 Messages
11 years ago
WinMTR Statistics
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ericbsw
Contributor
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20 Messages
11 years ago
WinMTR Statistics
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ericbsw
Contributor
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20 Messages
11 years ago
WinMTR Statistics
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ericbsw
Contributor
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20 Messages
11 years ago
WinMTR statistics
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ericbsw
Contributor
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20 Messages
11 years ago
WinMTR Statistics
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ericbsw
Contributor
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20 Messages
11 years ago
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 73.98.180.1 - 0 | 41 | 41 | 7 | 11 | 19 | 11 |
|te-0-2-0-5-ur08.burien.wa.seattle.comcast.net - 0 | 41 | 41 | 8 | 12 | 20 | 13 |
|ae-21-0-ar03.seattle.wa.seattle.comcast.net - 3 | 38 | 37 | 7 | 15 | 98 | 10 |
|he-1-12-0-0-11-cr01.seattle.wa.ibone.comcast.net - 0 | 41 | 41 | 10 | 14 | 22 | 13 |
| 4.68.63.65 - 0 | 41 | 41 | 8 | 14 | 57 | 15 |
| ae-32-52.ebr2.Seattle1.Level3.net - 0 | 41 | 41 | 76 | 81 | 90 | 82 |
| ae-2-2.ebr2.Denver1.Level3.net - 0 | 41 | 41 | 77 | 81 | 94 | 79 |
| ae-3-3.ebr1.Chicago2.Level3.net - 0 | 41 | 41 | 79 | 82 | 92 | 86 |
| ae-1-100.ebr2.Chicago2.Level3.net - 0 | 41 | 41 | 77 | 82 | 92 | 83 |
| ae-6-6.ebr2.Washington12.Level3.net - 3 | 38 | 37 | 0 | 79 | 84 | 80 |
| ae-46-46.ebr2.Washington1.Level3.net - 0 | 41 | 41 | 77 | 82 | 91 | 84 |
| ae-92-92.csw4.Washington1.Level3.net - 3 | 38 | 37 | 0 | 80 | 85 | 80 |
| ae-4-90.edge2.Washington1.Level3.net - 3 | 38 | 37 | 0 | 81 | 87 | 83 |
|INMOTION-HO.edge2.Washington1.Level3.net - 3 | 38 | 37 | 0 | 83 | 143 | 83 |
| ecvp96.inmotionhosting.com - 3 | 38 | 37 | 0 | 80 | 90 | 80 |
| 70.39.144.112 - 3 | 38 | 37 | 0 | 81 | 85 | 81 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
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kraze
Problem solver
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305 Messages
11 years ago
I'm sorry about this, but it appears I wasn't clear when I provided the instructions for the MTR. When I said a few hundred test I meant a single test sending a few hundred packets.
On the other hand, those MTR's look OK.
Have you tried contacting your hosting provider to see if they can do anything? It'd be worth having them restart the FTP daemon and running a reverse trace to you.
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