New Member
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2 Messages
Cancelling Teleworker Account
Hi
I am trying to cancel my Comcast Teleworker account since a) I no longer work for the organization that offers it and b) Teleworker account does not suffice my needs.
I have been trying to reach out to the email address [EDIT: Private Information Removed] for over a week and half without any response. Also, I had tried calling the support number and have asked them to escalate the request but unfortunately this has not helped either.
Is there a process to cancel the teleworker account or do I have to block the charge my credit card as the only way to cancel it?
Thanks
Amol
Comcast_Vianney
Official Employee
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33 Messages
2 years ago
Thank you for reaching out. I hope you are doing well today. I see you need to end your teleworker account. I understand you are no longer with the company, and it's not working for your current needs. The best route would be to call our Business support team at (800) 391-3000.
We also have great offers for residential services if you want to explore new plans. If you visit Xfinity.com, you can review all our great promotions that are available.
That said, I see you called in, but you didn't get the support you needed. I am sorry to hear that. That is never the type of experience we want for our customers. I appreciate all your time and efforts so far. To confirm, did you call the Comcast Business support line, or the traditional support like at 1-800-XFINITY?
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