Connectivity
Connectivity and managing Your Comcast Business network
New Member
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2 Messages
Monday, September 30th, 2024 3:50 AM
Cancel internet
I’ve called 8 times to get my Internet. No one will cancel it. I’m being forced to pay for internet I don’t even use, haven’t used since 9/11. Can anyone send me a voluntary disconnect form. I’ve begged several times!!!
Question
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Updated
7 days ago
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Responses
Comcast_Alyssa
Official Employee
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50 Messages
7 days ago
Good evening @user_c4b6ff, and thank you for reaching out on our Community Forums tonight, we appreciate it and hope you are otherwise having a wonderful weekend. I'm sorry to hear about the frustrating experience trying to cancel your service since 9/11 and understand why you are upset, rest assured you've reached the right team to help. Even though, we hate to lose a valuable customer, we can assist with your cancellation request. To get started, we will need to collect some private information to locate the account and verify it. Then we can proceed with cancelling the account and letting you know what to expect next with your final billing statement.
Can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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