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10 Messages
Business Class Periodic Outage
I'm noticing a pattern of outages. Generally at 11:45 PM we lose connectivity for 10 minutes or so. This is during a period when we are often taking backups from our central location.
If this is some kind of periodic maintenence that's fine, But I would expect it to be posted somewhere.
Do you have a scheduled maintenence site or subscriber list? This is the second time we've had to reschedule some traffic.
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Partner_Software
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10 Messages
9 years ago
Took about another hour to stabalize and after 5 or 6 days no further interuptions have been logged.
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Partner_Software
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10 Messages
9 years ago
Another backup transfer interrupted.
This time approximately 1:15 AM 8/7/2015 again for 5-10 minutes.
I suppose I'm just going to have to call and open a ticket.
But I'll keep logging outages here.
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Partner_Software
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10 Messages
9 years ago
After another interuption at almost the same time period, I managed to get in touch with business support by phone.
They scheduled a tech to come out the next day.
Our working theory was that the modem was doing a check for firmware at ~24 hour intervals, interupting connectivity.
The Tech they sent was very polite and knowledgable. Professional.
He checked some connections, moved a ground and replaced some connectors to eliminate variables, then set us up with a new modem (Cisco model).
He made sure the firmware took, tested the connection, and hopefully the problem will be fixed.
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Partner_Software
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10 Messages
9 years ago
Update.
Right after the last post modem downed itself 2 times in quick succesion.
Afterwards download max dropped from 75+ mbps to -60 mbps.
Obviously something funny is going on.
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Partner_Software
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10 Messages
9 years ago
Logs from router. The uptime when the tech left was around 16:21
After that it's been up and down like a pogog
16:21:54 dhcp,info dhcp-client on ether1-gateway got IP address 50.167.197.245
16:41:55 interface,info ether1-gateway link down
16:42:01 interface,info ether1-gateway link up (speed 1G, full duplex)
16:42:44 interface,info ether1-gateway link down
16:44:17 interface,info ether1-gateway link up (speed 1G, full duplex)
16:44:27 interface,info ether1-gateway link down
16:44:37 interface,info ether1-gateway link up (speed 1G, full duplex)
16:52:03 interface,info ether1-gateway link down
16:52:09 interface,info ether1-gateway link up (speed 1G, full duplex)
16:52:51 interface,info ether1-gateway link down
16:54:23 interface,info ether1-gateway link up (speed 1G, full duplex)
16:54:33 interface,info ether1-gateway link down
16:54:43 interface,info ether1-gateway link up (speed 1G, full duplex)
16:55:04 system,info,account user admin logged in from 38:60:77:1B:AF:27 via winbox
17:02:01 interface,info ether1-gateway link down
17:02:07 interface,info ether1-gateway link up (speed 1G, full duplex)
17:02:40 system,info,account user admin logged in via local
17:02:50 interface,info ether1-gateway link down
17:04:21 interface,info ether1-gateway link up (speed 1G, full duplex)
17:04:31 interface,info ether1-gateway link down
17:04:41 interface,info ether1-gateway link up (speed 1G, full duplex)
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Partner_Software
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10 Messages
9 years ago
stabalized after the last outage. Perhaps there was another firmware check?
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Partner_Software
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10 Messages
9 years ago
Nope. It was DHCP for the router. Not sure why it was getting it several times...
Same IP each time. Also noting that the time zonef or NTP seems off.
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