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Fri, Jun 12, 2020 6:00 AM

Business Class 200/20 upgrade, WiFi Dropping Intermittently



I cannot reach chat service, and require assistance. 


I upgraded my service 2 months ago to business class to support my partner and I working from home, and ever since 1-2x a day without any warning my WiFi drops.  The SSID for my 5gHz connection disappears, This leaves me dropping out of meetings, my kids interrupted in what they're learning and generally making it difficult to enjoy any streaming. 


I need support resolving this issue as soon as possible, so if anyone has advice about how to modify the settings, or similar experiences that led to resolution I owuld greatly appreciate it.

Thank you,

Official Employee


144 Messages

2 y ago

Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out with your WIFI connection concerns. We know that during this time, internet connection is required for our daily routine. You've absolutely reached the right place, and are in good hands. I will own this Issue for you and ensure that I provide the best help I can today. Can we continue by using a private note for account protection?