Bad Hop / Packet Loss

Can we have this looked at as its been ongoing for the last week and  figured this would have been resolved by now. 

prod ~ # dig +short c-76-31-103-99.hsd1.tx.comcast.net
76.31.103.99

================From my Provo,Utah Server======================

Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Last Avg Best Wrst StDev
1. ???
2. port100.ar04.prov.acedc.net 0.0% 12.6 11.5 0.3 30.3 8.9
3. te-3-1.car1.SaltLakeCity1.Level3.net 0.0% 1.7 2.9 1.6 7.2 2.2
4. ae-11-11.car2.SaltLakeCity1.Level3.net 0.0% 13.2 21.2 13.1 103.6 25.1
5. ae-5-5.ebr1.Denver1.Level3.net 0.0% 13.0 13.7 13.0 18.0 1.4
6. ae-1-51.edge3.Denver1.Level3.net 0.0% 13.0 15.4 13.0 21.1 2.8
7. comcast-level3.Denver1.level3.net 0.0% 33.4 34.5 30.9 39.4 2.7
8. he-2-7-0-0-cr01.dallas.tx.ibone.comcast.net 0.0% 45.4 47.5 43.6 53.3 3.0
9. 68.86.90.30 0.0% 48.6 52.0 48.6 63.2 5.5
10. ae-21-0-sur01.pasadena.tx.houston.comcast.net 0.0% 53.1 57.1 53.1 83.8 8.4
11. te-1-0-0-ten03.pasadena.tx.houston.comcast.net 0.0% 53.2 54.9 53.1 59.9 2.3
12. c-76-31-103-99.hsd1.tx.comcast.net 16.7% 59.7 695.6 59.7 2346. 890.5

======================================================

==================From my Cali Server=====================

Host Loss% Last Avg Best Wrst StDev
1. 204.51.252.93.servepath.com 0.0% 0.3 0.3 0.2 1.3 0.2
2. vl23.border-core2.sfo2.servepath.com 0.0% 0.4 1.1 0.4 16.6 3.3
3. xe-10-2-0.bar1.SanFrancisco1.Level3.net 0.0% 0.5 6.0 0.4 37.4 11.8
4. ae-0-11.bar2.SanFrancisco1.Level3.net 0.0% 0.7 1.9 0.6 22.4 4.5
5. ae-6-6.ebr2.SanJose1.Level3.net 0.0% 1.5 1.4 1.3 1.6 0.1
6. ae-92-92.csw4.SanJose1.Level3.net 0.0% 1.3 1.5 1.3 3.5 0.4
7. ae-4-90.edge1.SanJose1.Level3.net 0.0% 1.4 1.7 1.4 4.4 0.8
8. 50.242.148.33 0.0% 4.3 4.0 2.0 9.3 1.5
9. he-2-11-0-0-cr01.losangeles.ca.ibone.comcast.net 0.0% 13.5 14.4 12.8 16.2 0.9
10. he-0-14-0-0-cr01.dallas.tx.ibone.comcast.net 0.0% 46.4 45.5 43.9 47.6 1.1
11. 68.86.94.142 0.0% 48.8 48.9 48.7 50.9 0.4
12. ae-21-0-sur01.pasadena.tx.houston.comcast.net 0.0% 53.3 53.8 53.1 67.1 2.8
13. te-1-0-0-ten03.pasadena.tx.houston.comcast.net 0.0% 53.1 53.1 53.0 53.4 0.1
14. c-76-31-103-99.hsd1.tx.comcast.net 12.5% 60.1 1027. 58.7 2943. 1070.
15. ???