bad congestion on my node. please help!
I have been having network congestion issues for a couple months. We have 50 megabit business class and rarely get more than 10 megs down between 6pm and midnight. Sometimes as low as 5 megabits. I have tried connecting machines directly to modem and techs have visited several times. They agreed with me that the problem is not on our end, that congestion is likely on our node. I have attached my signal levels and they appear to be fine. Phone customer service has no way of contacting the network divison and line techs haven't had luck escalating the issue even though they did mention it. I don't know what else to do, but I'm tired of paying $110 a month for 10mbit of internet.
Can anyone look into this? I will give you my exact address and more information if needed.