We have a customer owned modem the Arris SB8200A/CM8200A that worked for a few years now without any issues. Last Sunday you pushed a SW upgrade to the modem d11_m_sb8200_bi200_c05.cm. Since then, the modem continuously reboots with the following error in the modem log:
04/20/2021 08:50 69010700 4 "SW upgrade Failed after download -Incompatible SW file"
04/20/2021 08:50 69010200 6 "SW Download INIT - Via Config file d11_m_sb8200_bi200_c05.cm"
Every few minutes a SW update is pushed to the modem that fails to install and the modem reboots leaving us without a connection for several minutes.
Can this be stopped. We're running a business with cloud software and voip phones, we need to have reliable access to the internet.