Are Intermittent outages acceptable?

I own two restaurants that these outages effect. These outages could be intermittent and could last anywhere from 15 minutes to almost a whole 12 hour work day. This month we were experiencing intermittent outages, with this morning lasting 30 minutes. I know it doesn't sound like much. But, being the weekend and mornings, going into mid-afternoon are extremely busy. So, not only do we rely heavily on the internet to process payments, because 85-95% of our payments are credit card payments, but customers call in for pick up orders, as well. Also, so many of our customers rely on internet service to do their computer work and video conferencing.

You know what I was offered this morning, as compensation for the inconvenience? A whopping $4.00 credit! That's like customers who might leave 2 cents on your table, because they claim to have had bad service. Even though, service was not bad at all and just didn't meet THEIR particular standards. They do that mostly however, because they want you to know what they think. It is more so, of an insult than anything else. The CSR's $4 offer was an insult, when the standard for reliable internet service should be at high level. This only tells me that not only don't you value my business...but you also don't place value on yours. In either being a reliable provider of internet service, but also a take-charge, take-responsibility attitude to satisfy your customers. I asked for a supervisor and was told that "company policy" did not permit her to, transfer to a supervisor. When I pressed her, she said that none were available. I find the internet service becoming less reliable and your customer service unsupportive. As I read through all the responses...it would seem that I am not the only one who feels this way. Reliable internet service really matters. Good customer service should also be unmatched in the industry. TAKE CARE OF YOUR CUSTOMERS, PLEASE!