After modem changed I only get 25 Mpbs down but I pay for 50 Mbps
I was told by Comcast that my modem *had* to be changed, so this morning a tech arrived and swapped out my modem. Once we confirmed that the modem was properly provisioned and working, he left. I later checked my connection speeds and determined that my 50 Mbps download rate had been reduced to less than 25 Mbps. I called Comcast to report the speed issue so a second tech was dispatched to my location. He also replaced the new modem with yet another new modem. With that modem doing the routing, we determined that my connection speeds are as they should be, 50 Mbps down and 10 Mbps up. However, I have a static block of 5 IPs, so the last thing he did was call in a request to provision the new modem for bridged mode with my static IPs. With that change I am back to less than 25 Mbps download speeds. I would like to get my old modem back, as it was able to provide 50 Mbps down in bridged mode.
Any ideas how I can achieve the speed I contracted for?
Not a happy customer!