About to loose a business customer
I have been a business customer for nearly a month now. Initally there was a High Transmit issue that had to be resolved to fix a signal problem with my modem.
Every single night since then around 9-10PM EST my service goes down. This happens to be right in the middle of a live teleconference to which I am the leader of every night. I have had 4 techs, my line monitored, the issue escalated to programming, and quite frankly nobody is willing to consider that the issue could be the node or the head end as I have directly bypassed all my equipment and connected directly modem to pc and it happens every night.
I have made sure that my computer is not renewing IP addresses.
I am quite frustrated with being made to look like a fool when every night I am dropped from an adobe connect pro session teaching a class of 30 people that are PAYING me to do a job for them.
I am ready to cancel my service and use AT&T T1 Hosted Service because I am loosing business, and creditibility every day.
I have called every single day this happens, and nobody can resolve it, nothing is ever done to fix the issue. I have screenshots of traceroutes that have been performed everytime this happens, I have the router logs from my personal ProSafe Business Router.
See Line Quality Tests and 24 hour ping tests:
Line Quality Test 5/16: http://www.dslreports.com/pingtest/454cabcb76c6/2903396?r=603
Line Quality Test 5/17: http://www.dslreports.com/pingtest/89467568683a/2903756?r=103
Please fix this!!! I'm ready to give up and switch.