A few questions.

1st, Is 35mbps really the fastest I can upload? No other options? Currently I am having to pricing out at&t and fidium fiber for quotes. since they have way higher upload speeds. 35mbps is choking my company trying to get files to a external employee.

2nd, I am currently trying to upload 86 gig, but it is taking 2 days to do. So I am not even able to hit 35mbps? Is they net work slowed for some reason?

3rd, Is the online account down? I can not log into manage accounts at all, just keep hitting "Error loading information"

Responses

Comcast_BrianA

Official Employee

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24 Messages

2 months ago

user_fce4df Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_fce4df

New Member

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6 Messages

To start a conversation, it says you have to pick a name. Typing in "xfinity support" is not an option that I can see?

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2 months ago

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Comcast_BrianA

Official Employee

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24 Messages

user_fce4df Are you logged into the forum when attempting to send the Direct Message?

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2 months ago

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user_fce4df

New Member

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6 Messages

your dm customer service is the worse, they just make you wait, and if you miss them by a minute or 2 you get dropped?

"

Hi! Thank you for reaching out to Xfinity Support! You are currently 15 and one of our valued team members will be with you as soon as possible. We aim to answer all messages in the order they are received, if you navigate away from this session, please return as soon as you can. We thank you for your patience and look forward to working on a solution together. “

‎1:09 PM

My company name is ****. Account number should be ************. Right now we are getting really bad latency on our router. I am also trying to upload 86 gigs of files. And it is uploading too slow, this has been taking all day to perform. Is something limiting our upload? We are suppose to get at least 35mbps. This is way slower.

‎1:11 PM

Hi there! I appreciate you reaching out. I can understand how these slow speeds can be concerning and I am happy to take a look at your service to find any possible issues. Who do I have the pleasure of speaking with today?

‎1:38 PM

jim

‎1:40 PM

you there?

‎1:42 PM

I Step away for a minute and you guys disappear?

‎1:52 PM

20 minutes waiting, on top of the first 27 minutes

‎1:58 PM

"

Still waiting.

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2 months ago

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user_fce4df

New Member

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6 Messages

hour waiting still, now I know why you want in DM, so people do not see how bad this customer service is. Really helping make that decision to go to a new service provider.

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2 months ago

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user_fce4df

New Member

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6 Messages

Finally get a response, and asks for my address, I responded right after he typed, and he disappeared again. This has to be the lamest customer service setup in history?

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2 months ago

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