3 days with no service - ABSURD
I am about to explode. Long story short: - Tuesday I noticed lost of connectivity. Happened to look out the window and saw a crew is in my front yard. Asked what was going on and they said "you'll have no connectivity for a while". It ended up being out for 1 hour. Thanks for the head-up Comcast! Once they left I noticed a cable running from my neighbor's - Wednesday morning another crew shows up and basically destroys my front yard burying that cable. Now I have NO CONNECTIVITY. Called support and they set an appointment for a tech to stop by Thursday between 10-2pm. - Thursday - no service all day. Got a call confirming appointment for 10-2pm. the window goes by, no tech. He showed up at 3PM arguing the window was 1-3 pm. Ridiculous. Called support and they provided a credit. That does nothing for me. - Friday - still no service. Called support at 7AM and got the "outage in your area, it should be back in 1 hr, we can't provide any further info". It's 10AM and service is still down. So I've been with no service for 3 days, no one can do anything, no one can provide answers. This doesn't sound like "built for business" to me. At this point they are toying with my business and therefore my ability to provide for my family. Does anyone have any idea how to escalate crap like this?