25-30% packet loss between cable modem/router and its next hop
My service was OK so far, with a few interruptions here and there, but lately it has become borderline useless.
e-mail and some web browsing can still be done but I work from home and require interactive ssh sessions to do my job and occasionally remote desktop as well. Neither is usable at this point.
I have an option to go back to FIOS which was very stable, but more expensive and constantly rising in price.
It seems like multiple folks here have been having packet loss issues, sometimes for months and these issues remain unresolved. Should I even attempt to resolve this with Comcast or just go back to FIOS immediately? Or wait a few days in case the issue goes away on its own?
Any advice will be appreciated as would be a candid response from Comcast support.
I attempted to connect with Comcast support via online chat but it was already closed at 7:15PM EST.
The alternative was to call them but it's not an option for me as I use VOIP and it won't work with packet loss this high.
To see the problem it is enough to just log into the SMC router and ping the default GW (obtained by it via DHCP from the WAN via its built-in cable modem). Typically I see 1 or 2 lost packets out of 4 that it sends.