2 meg download on 27 meg account

http://www.speedtest.net/my-result/3304235886

This is the results of my last speed test. I have a 27/7 account. I have been getting only around 18 on the download for months. How can I get this situation completely resolved?

Thanks,

James

Responses

someone_md

New Member

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1 Message

11 years ago

For two weeks it seems that my streaming media has been interrupted from both netflix and amazon. Is Comcast monitoring or filtering traffic or is my connection broken?

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CC_John

Retired Employee

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1.9K Messages

11 years ago

Welcome VideoWebSystems. I have referred this issue to the Regional Support Center assistance.

Thank You

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CC_John

Retired Employee

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1.9K Messages

11 years ago

Hi someone_md. Comcast does not monitor, filter or throttle Business Service traffic. Streaming video is bandwidth intensive and utilization can cause this issue. We can engage the Regional Support Center to determine if problems exist on the Gateway or the line.

Thank You

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VideoWebSystems

New Contributor

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4 Messages

11 years ago

Hi John,

Just posted this. I would really, really like to stay a Comcast customer, but after this fiasco, its really difficult!

Hi!

I just spoke with Bianca and Paul in business class customer service and found out that the reason for my inability to get the 27/7 speeds that I pay for was because of my modem was only rated for 16/2. I can understand that.

What I can't understand is why 3 trucks, numerous technicians and service calls, AND CHANGING MODEMS hasn't resolved the problem in over 8 months of headaches.

And on top of that, the resolution presented -- "we can drop your bill and lower your speed."

Both of my business accounts will soon be exiting Comcast.

I used to really praise your services, but no more!

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