New Member
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2 Messages
15 second page loading & video lag, told that business internet requires weekly modem restart
I have only had Comcast Business the last 2-3 months. I have had at least 4 conversations with technical assistance in this time due to lagging speeds, slow page loading, and consistently poor performance during Zoom calls. I recently used the chat feature to troubleshoot these frustrations and was told that business internet is different, that the modem needs to be reset every week.
I personally have never heard of weekly resets to the modem to not suffer poor loading and streaming speeds. Multiple people in the office are experiencing the same issue, with no change even after using ethernet, with speeds that should be 500 / 300. I'm beyond frustrated at this point due to poor assistance and how much time I have wasted trying to troubleshoot the internet so my business can be operational.
Is it normal to have to restart the modem on a weekly basis to not get lag? Are other people running into issues where the intenet speed says its great but in reality it is not? Highly considering moving to another internet provider due to the consistency of issues we've had since joining with them.
Comcast_Sean
Official Employee
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2 Messages
24 days ago
Thanks for reaching out through our community forums, user_6a5bd6! Sorry to hear that you've been having ongoing issues with your speeds! It's typically recommended to reboot the modem maybe once a month, doing so on a weekly basis seems excessive. That said, does rebooting the modem seem to resolve the issue for a short period of time, or does it not seem to make a difference?
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