Throttling Internet

There is no dought Commcast/Xfinnity throttle's our Internet especially in smaller citys, i recently setup security cameras at my store and i was tolled i can views the feeds threw my phone from another location but, surprise, surprise, turns out im not getting the upload speeds im paying for. During the installation of the cameras i called customer support and said they could send out a technician to "Simply Run Test" and i could possibly end up paying up tp $100 for this. Thats just outrages, im expected to pay for a company to run test on a service they are not willing to provide to business owners, its safe to say i will stop recommending this company and will end my contract as soon as i find a company that is willing to provide the services i would end up paying for.