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yvettew

New Contributor

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2 Messages

Thursday, March 27th, 2025 7:37 PM

The most stressful and unethical practices

I am leaving this company because I have been denied to speak to a supervisor/manager when requested. I have been lied to, provided poor customer service and then refused to cancel services. I have explained that I was over the past 3-5 months been back and forth with Comcast and it has been and stressful and overbearing experience and due to this I no longer desire the service. I have an arrangement set on my account and I am still experiencing issues with the service. I will not pay anything owed out side of what is past due and refuse to be apart of this horrible company.  

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6 days ago

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yvettew

New Contributor

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2 Messages

6 days ago


Also Sean who I am currently on the phone with for 55 mins has refused 8 times to put a manger on the phone to assist with my issue. You all are refusing to cancel a service that has no contract. The time and stress dealing with this is unwarranted and has caused great anxiety.

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Comcast_Aldrik

Official Employee

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29 Messages

Thank you for reaching out to us @yvettew! This is not the experience we want any of our customers to have. Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number linked to the business account. To send a Direct Message:
 
• Click "Sign In" if necessary 
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

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6 days ago

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