New Contributor
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5 Messages
Somebody, please help me to get my money back.
I have been calling since Friday August 9, 2024 about over charging my account to start with $247.15. I had a promise to pay which I fulfilled I get a text on 8/9/24 that indicated my scheduled payment didn't go through. IT DID GO THROUGH AS SCHEDULED. Deducted from my account on 8/9/24. Ten minutes later I get a text that says my payment did go through. The same day 8/9/24 your company deducted 247.15 from my account unauthorized to do so. When I called, they said, I was put on AUTO PAY... I never signed up for auto pay. Why would I after just making a promise to pay due to being slow at work. I called on Monday and they generated a ticket in which no one got back to me on 8/12/24. After work the same day, I was on E and had to get gas.. My debit card what denied. I checked my account, and you took out ANOTHER $230... I am beside myself, my account if over drawn and you owe me $477.00 I have begged everyone I have spoken to me and NOTHING gets done. I have no family in this area, I have food to last through tonight, I have been getting a ride from coworkers. THIS IS SO WRONG... I am hold right now FIVE days later and I was supposed to transferred to a supervisor and the phone is just ringing after being on this call for over an hour. I am going to contact a lawyer. Yes I can call my bank, they said 7 to 10 days. I need my money NOW. Please help. AF OCD
Comcast_Chelsea
Official Employee
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37 Messages
3 months ago
@03220322_33, If you could send our team a direct message with your full name, the name listed on the account (if different or a Business), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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03220322_33
New Contributor
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5 Messages
3 months ago
I get a point where they tell me I will escalate this and someone will get back to me, NO ONE DOES. Then I ask to speak to the department that they escalate the problem to and, they tell me they do not have the number. How can they not have a number or have some way to contact me back? I am going to call my lawyer at this point. This is beyond craziness, I still have no money, no way to drive my car without gas. I am on my last box of Mac and Cheese. I don't understand how this company can take money out of my account without my permission and then cannot get it back to me. I paid what I promised. They said something about 15 days... UHMMMM the $230.17 payment was sent through twice. The $247.50 was taken out without permission and not ONE Person has called to rectify this situation. I hope you enjoy your own vehicle, can buy your prescribed and have a great meal tonight. How is this possible, PLEASE HELP ME< SOMEONE!!! I paid what I owed, how can you get away with this?
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