Re: I cannot log onto public WiFi. It says the user name and password do not match.I can log into...

jwhllc1, let's look into the issues you're seeing with logging into the public wiFi and using the hotspot without ondemand service. Please send me a private message with your full name, phone number, and address for help. 

KenF

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Has this issue been resolved?   Having the same issue, no one in customer service seems to be able to help.

Hey MHarris, I'm sorry to hear about the issue with the public WiFi. Does the network(s) that you are attempting to connect to show as "xfinitywifi"? Is this happening on multiple devices and browsers or are you using the app? 

-Gina

Its just device I'm on

I am sorry to hear that you are having trouble logging into our Public wifi. I would love to assist you and I appreciate you taking the time to reach out to let us know that you continue to have this trouble. Can you please reach out through private message with your first and last name, full service address and account number or phone number and we will get started? -Comcast_Michelle