New Member
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1 Message
Painful access to xfinity wifi
I am a current Comcast business customer. I am visiting family and would like to use a neighboring xfinitywifi access point.
Just so there is no misunderstanding, I am away from my office and am looking to use a public wifi access point.
At this time I am using an Android phone, but may need to use other devices in the future.
When I connect to the "xfinitywifi" access point the initial landing page is for the Xfinity Pass offering.
There is a link at the top of the page for existing customers.
When I click on this link it allows existing customers to log in (but not business customers).
I see another link for comcast business customers.
I click on this link and the subsequent page loads very slowly. Eventually I am able to enter my account email address.
However, there is another long wait before I can enter my password.
After these steps I have internet access without issue.
Since I may be repeatedly be returning to this location I am interesting in shortening the steps to log in.
I found a knowledgebase article (https://business.comcast.com/support/article/internet/comcast-business-access-public-xfinity-wifi-hotspot).
This suggests installing the xfinity app on my phone, and then allow downloading a secure profile that will be good for a year.
I installed xfinity app on my phone but my account is not recognized.
This is understandable since I am a comcast business customer and not an xfinity customer.
I tried using the "Xfinity Mobile" wifi on my Windows 10 laptop. I was not able to gain access to this hotspot using my Comcast business credentials.
The Windows 10 laptop also had the same behavior: three landing pages, two unexpectedly long waits to enter email address and password.
Any suggestions on how to more quickly and persistently get my devices logged in to the wifi, preferably without any user action at all?
Thank you, Clint
Comcast_ThomasC
Official Employee
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56 Messages
17 days ago
Hello, @Clint Thank you! I really appreciate you being a member of the Comcast Business Family! We have some helpful articles I can share that may be of help in auto connecting and troubleshooting connections to Xfinity Wi-Fi Hotspots.
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Comcast Business" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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