For 30 days or so, every day we have an outage. we get text and email notifications that there is "work resuming", then, "we did not finish". for 30 days!!! with no end in sight. we call and they have no clue what is going on. no solution, no information as to what the work is being done. we get " to enhance" the service. Good luck calling customer service and getting past the machine from hell phone service. We have been using our phone hot spots for 30 days throughout our building to stay in business.
1 year ago
30 Days is a really long time to be without service, and certainly not an experience we want for any customer. Let me see if I can find out what is going on for you! Can you send us a private message with your full name, name of account holder (if different), and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
1 year ago
I can't help you, but I can empathize. I do taxes, and my internet has been going up and down for the last few days. I love your description of the 'machine from hell phone service' because I tried that one today - and all it did was tell me to essentially power cycle the modem, which we had already done, and it didn't help. But the web page keeps telling me that i have no problem! This doesn't not help me do taxes, and if I'm going to use my phone's hot spot, why am I paying for the Business Comcast?
So it's not just you.