
Business WiFi
Personalize, manage, and control your Comcast Business WiFi connections including Comcast Business WiFi Pro
New Member
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1 Message
Wednesday, February 26th, 2025 9:48 PM
I would like ot get credit for my internet outage today
My internet was out since I started today at 7 am through 1 pm today. How do I get a credit
Question
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Updated
17 days ago
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Responses
Comcast_Vianney
Official Employee
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32 Messages
17 days ago
Hi, thank you for reaching out and creating a new post. We are a full-service team dedicated to all things Xfinity. No matter the concern, you have a great group of specialists ready to help. I see your network went down, and you wanted to get a credit for the time service was offline. I rely on my network daily, so I know what a headache it can be when service is down. We appreciate all your patience so far. I can review this further on my end. Please send me a direct message with your full name, service address, and account number.
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
A "Comcast Business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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