Skip to content
Gclarkw's profile

New Member

 • 

4 Messages

Mon, Apr 11, 2016 12:00 PM

How to disable xfinitywifi?

Our Comcast gateway is still broadcasting the xfiniitywifi wireless network, even though I thought it had been disabled after the installation was complete.  I saw a posting with instructions on the process to disable it, but I don't see the options that were referenced in that posting.

Thank you in advance for any assisstance that can be provided.

Clark Walters

Responses

Accepted Solution

Gold Problem solver

 • 

575 Messages

5 y ago

Hello Gclarkw,

 

I have disabled Xfinity Wi-Fi on your modem as requested. Please let me know if you need anything else.

Accepted Solution

New Member

 • 

4 Messages

5 y ago

Thank you for the assistance.

Clark Walters

Accepted Solution

Gold Problem solver

 • 

575 Messages

5 y ago

Hello 8495,

 

I am not showing that your account has an Xfinity Wifi modem. Would you please send a private message with your account information so I may process your request?

New Member

 • 

1 Message

5 y ago

Mike,

 

Can you please turn off Xfinity Wifi Public Hotspot for me

It keeps coming back on daily without a reboot and we call tech support daily to turn it off but the following day is back on. Please help!

 

Thank you

New Member

 • 

2 Messages

5 y ago


@Comcast_Michael wrote:

Hello @Gclarkw,

 

I have disabled Xfinity Wi-Fi on your modem as requested. Please let me know if you need anything else.


Could you disable mine as well?  I've called three times now and they have said it's disabled... but it's still active.

 

Thank you!



 

New Member

 • 

2 Messages

5 y ago

Thanks!
Yeah, I finally got someone on the phone today (4th phone call) who was able to escalate to a supervisor to get it shut off.

Official Employee

 • 

869 Messages

5 y ago

Hello hibernate,

 

Xfinity Wifi is turned off in your modem.