How do i get an actual agent?

@Comcast_AmandaB​ everytime i call it does not connect me to a live agent and the chat doesnt do anything either

Thank you for clarifying, @user_9a50a4. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "comcast_business". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I had billing question and I was told to transfer to live agent but instead they said call during business hours? I thought was 24/7? [Edit: All Caps]

Hello @user_9a50be and thank you for reaching out on our Comcast Business Community Forums with your concern.  😀

Technical Support teams are available 24/7 for troubleshooting, however, our business billing department is only available from Monday through Friday, 9am-8pm Eastern Time.  

Our team can address some billing questions, if you would like; 

If you could send our team a direct message with your full name, the phone number associated with the account, and the service address, and I'd be more than happy to look into this for you.❤️

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "comcast_business".

Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

How about the moving or removing a service department? Are they open 24/7?