New Contributor
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22 Messages
hotspots app
I'm posting this question here because I don't have a regular xfinity account to log into for help, just a comcast business account. Hopefully someone can help or direct me to right place.
The xfinity hotspots app on my phone (moto e 2020) won't let me sign in. I tap the option for business customers to sign in. Then I enter my email address and password and tap SIGN IN, but it won't even make and attempt to load the next page. What's really strange is that if I enter the wrong password, the bar at the top will look like the next page is loading, the screen will change for a second and I'll get a message that I entered the incorrect email address or password.
But again, if I actually enter the correct email address and password, nothing happens.
Also, I can sign into the app on other devices, just not my phone the past couple days.
Thanks to anyone who can help or point me in the right direction.
Comcast_AnthonyT
Official Employee
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30 Messages
11 months ago
Hey there, that is definitely odd. Just to make sure I am understanding the issue, when you try to log in on your phone specifically, nothing happens, the page will not even load and this is a new issue, meaning this same phone worked in the past, and other devices still currently work? Did I sum that up correctly?
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Vernon
New Contributor
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22 Messages
11 months ago
Yes. It sounds like you've summed things up correctly.
When I enter my email address and password, the progress bar a the top of the page just blips but nothing happens. However if I enter the wrong password, a new page loads and tells me I entered the wrong username or password.
And it stopped working Saturday, August 26.
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