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New Contributor

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2 Messages

Sun, Feb 28, 2021 1:00 AM

horrible internet

I have had horrible service for my business for year. We are a retail location and can only run one device at a time- my NEST security cameras go out all of the time, we have trouble running credit cards. 

SO 2 weeks ago a comcast business person Lori Labrecque reaches out to me telling me for an additional fee she can fix my issues. Claims that the service I have been paying for for the last 3 years only works on one computer- even though the last salesperson knew exactly what I was running before I was signed up & switched over from Consolidated.

The tech came, gave us a new modem & our service is actually worse. 

Keep in mind, this is a pandemic & my business has been severely impacted. I can barely afford to pay the bills & now we can't run the credit cards for when business does come in.

I reached out to Lori & nothing. No response. 

Responses

Official Employee

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5 Messages

2 m ago

Thank you for reaching out to us in the Business Forums. This is not the experience we want for you. I am sorry that you are having these issues. You've reached the right place for help.

 

Could you please send me a private message with the name of the business, your full name, and the service address? To send me a private message, click on my name "ComcastDaryl" and then click "Send a message."

New Contributor

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2 Messages

2 m ago

I tried to click on your name to send you a private message but there isn;t a way to. 

*Business Name*

*Address*

*Edited to remove personal information

(edited)

Official Employee

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16 Messages

I apologize you were not able to send us a message. If you select the Comcast Business forum handle, you will see a message icon. When you select that, it will tale you to a private chat. Were you able to find it that way?