horrible internet

I have had horrible service for my business for year. We are a retail location and can only run one device at a time- my NEST security cameras go out all of the time, we have trouble running credit cards.

SO 2 weeks ago a comcast business person Lori Labrecque reaches out to me telling me for an additional fee she can fix my issues. Claims that the service I have been paying for for the last 3 years only works on one computer- even though the last salesperson knew exactly what I was running before I was signed up & switched over from Consolidated.

The tech came, gave us a new modem & our service is actually worse.

Keep in mind, this is a pandemic & my business has been severely impacted. I can barely afford to pay the bills & now we can't run the credit cards for when business does come in.

I reached out to Lori & nothing. No response.

Responses

CC_Daryl

Contributor

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34 Messages

4 years ago

Thank you for reaching out to us in the Business Forums. This is not the experience we want for you. I am sorry that you are having these issues. You've reached the right place for help.

Could you please send me a private message with the name of the business, your full name, and the service address? To send me a private message, click on my name "ComcastDaryl" and then click "Send a message."

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melissa_d

New Contributor

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2 Messages

4 years ago

I tried to click on your name to send you a private message but there isn;t a way to.

*Business Name*

*Address*

*Edited to remove personal information

(edited)

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CC_Abbie

Contributor

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45 Messages

I apologize you were not able to send us a message. If you select the Comcast Business forum handle, you will see a message icon. When you select that, it will tale you to a private chat. Were you able to find it that way?

I no longer work for Comcast.

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4 years ago

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