HORRIBLE CUSTOMER SERVICE

WHY DOES COMCAST JUST NOT CARE ABOUT IT'S CUSTOMERS!!!!??????

Absolutely the worst customer service ever. I opened an escalation ticket, went online to check the status of it - shows CLOSED. Called to find out how or why it got closed........ I was told "They noted they called you at 12:31pm today and SPOKE TO YOU. Noted that they educated you on the details you requested."

Lets be clear here NOT A SINGLE PERSON CALLED ME!!! I SPENT 1 HOUR AND 30 MIN ON THE PHONE THIS MORNING WITH JIMMY AND AVA FROM INDIA AND BANGLIDESH AND NEITHER OF THEM HELPED ME. Ava is supposedly who opened the ticket - she is also who likely closed it because she was notably frustrated with the call because I wouldn't let her reset my router (it wasn't going to help the situation).

Now I've been on hold for another 30 min trying to place a formal complaint because someone actually noted in their system that they SPOKE TO ME and that person lied. All of comcast lies. ATT is in the process of putting fiber in my area - once they do - Comcast CAN KICK ROCKS!

HORRIBLE CUSTOMER SERVICE - ABSOLUTELY JUNK.