New Member
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1 Message
Frustration with Comcast Business Support
My contract was due to expire in May. I received an email and calls from multiple people. I tried calling one back and went to voicemail. Another gentleman called so we spoke about options and he was going to send a couple over to me via email; however, I never received an email even after confirming my email.
Next my April 20th bill increased considerably and was told by the support agent on April 27 she would submit a ticket to honor my current rate, hold the price for the next 2 yrs by signing a new contract in June, and send me an email summarizing this call. No email received even after confirming my email address once again.
Today May 14, I spent another hour on the phone asking for my credit as well as the new contract. I was able to sign the contract today ensuring my new price was similar to the past 2 yrs. But again asking about the credit, I was forwarded to billing and honestly went in circles with a foreign lady. She said I do have a credit, but I have no way to confirm, and it was lower than promised in April. So frustrating and not sure how you have customers.
I am now waiting for a supervisor to return my call but not holding my breath.
Regards,
Sandra
Comcast_Alfonso
Official Employee
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42 Messages
3 days ago
Hello user_bdfcb9 thank you so much for taking the time out of your day and sharing your recent experiences here on our Business Forums. This is never what we'd want for as our valued Comcast Business customer, and want to do all we can to help with these billing concerns.
Please send us a direct message with your full name, business name, full address, and phone number by clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message. Click "Sign In", if necessary
Click the "Direct Message " icon in the top right corner Click the
"New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person"
Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select
"Comcast Business" from that list
A Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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