fraudulent billing

received bill after disconnecting service. Service was paid in full and docusign indicated no cancellation fee. In addition also was billed for not returning equipment despite confirmation email from Comcast. It seems that these charges are fraudulent and I will report to FCC if not resolved.

Responses

Comcast_MartinA

Official Employee

•

37 Messages

1 year ago

Hello, @user_18b033. Thank you for reaching out to us over our Comcast Business Forums. We would be more than happy to take a closer look into your account, and help resolve any billing concerns. Please send us a direct message.

To send a "Direct Message" message:
• Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: : https://forums.businesshelp.comcast.com/peer-to-peer-chat
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
We ask that you please include your name, the business name on the account, the phone number for the account, and the service address.

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