New Member
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1 Message
Early Termination Fee
I was unknowingly signed up for a 3 year term even though I only had a one year lease at the business location. There was also no mention of early termination fees when signing up. Then today, I got charged $840 unexpectedly when cancelling my service after a year. I will never use comcast again and [Edited: "Inflammatory"].
Comcast_Alfonso
Official Employee
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19 Messages
3 months ago
Thank you for taking the time to reach out to us on our Business forums. We'd love to help resolve this concern for you. Please send us a direct message with your full name, business name, full address, and phone number by clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.
• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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