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Fri, May 21, 2021 10:07 PM

Early termination fee

I have moved to Texas and need to cancel my Comcast Business service here in California.  I have called Comcast Business and have just been told that because I upgraded service in September 2020, an ETF applies and that it is over $1700!  I find that to be shocking in this day and age that companies can charge such outrageous termination fees.  I have 16 months left on the 2 years, but I was a customer for 13 years, and this is how I get treated!  I am dismayed by this.  The representative on the phone just quoted me the contract and when I asked who I could write to to raise a concern with this I was told there is no-one.   I was told I could potentially transfer service but I already moved and set up new service with the recommenced local cable internet provider.  Regardless, after 13 years I still find this ETF shocking.  Can anyone help me to get this ETF waived?  Thank you.


Official Employee


15 Messages

2 m ago

Hello, @user_e2982d. Thanks for reaching out to us here on the Forums. I'm sorry to hear this has been your experience. While we can't guarantee we will be able to waive the fee, we can definitely take a look into this situation for you and see what options are available. The last thing we want you to worry about after a move is a huge cost like that and I totally get where you're coming from.

Please send us a Live Chat with your first and last name as well as the business address/name so we can assist.

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Comcast Business" and we will get back to you ASAP.