Disable my xfinity public hotspot

Back on Jan 15, 2016 I disabled xfinity public hotspot on my routers via the online Comcast web interface. I know this because we use a trouble ticket system and that's the date on the ticket.

An audit just showed these interfaces active again for both routers.

I just logged-in to the Comcast web interface and - boom - both routers show xfinity hotspot enabled.

I have "disabled" the xfinity public hotspot, but after reading the other tickets in this forum I see that Technical Support must be involved.

So here is what I want:

1) Public xfinity hotspot disabled.

2) Private wifi enabled.

I will provide any necessary information by private email, not published here. Please give me a link.