Disable my xfinity public hotspot

​Back on Jan 15, 2016 I disabled xfinity public hotspot on my routers via the online Comcast web interface. I know this because we use a trouble ticket system and that's the date on the ticket.​

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​An audit just showed these interfaces active again for both routers.​

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​I just logged-in to the Comcast web interface and - boom - both routers show xfinity hotspot enabled.​

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​I have "disabled" the xfinity public hotspot, but after reading the other tickets in this forum I see that Technical Support must be involved.​

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​So here is what I want:​

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​1) Public xfinity hotspot disabled.​

​2) Private wifi enabled.​

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​I will provide any necessary information by private email, not published here. Please give me a link.​

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