Connect to comcast business wifi to watch

Some details about our set up:

We have a static IP block with 1 of the IPs passing through to our own router/firewall
There is no network filtering or proxy inspection
We have a Comcast 4G Cradlepoint connected to another port of the router/firewall for redundant connectivity

When we sign into xfinity.com/stream with our Comcast Business account we receive an error stating to connect to a Comcast Business WiFi connection to watch. I have tested with IP lookup services to verify that our connection is being recognized as the Comcast Static IP address we have assigned to the router/firewall. We receive this error on all devices mobile app, desktop web page, TV app. I ran a test where I enabled the WiFi connection on the modem and I was able to stream content from that connection.

Edit to include: This feature of functional until around Dec 23, 2022. It has not worked since.

Did Comcast remove the ability to use your own NAT/Routing equipment and use features like TV streaming?

Responses

CC_Korie

Trusted Forum Contributor

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57 Messages

2 years ago

Hey there! I am not finding anything on our end that shows this ability was removed. We may have to submit a ticket to our backend team to look into this for you. Can you send us a DM with your name, business name and address?

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_a6c81d

New Member

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2 Messages

@Comcast_Korie Thanks for the response. I do technically have ticket submitted that was supposedly being escalated, although I have not had any response since 1/13/2023. Here's the customer reference number if that helps: CR072076809.

I can still DM if appropriate.

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2 years ago

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user_b2fd51

Visitor

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3 Messages

@user_a6c81d did you ever get a resolution to this? I am currently experiencing the exact same issue that started at the same time and also having difficulty getting any answers from the support team.

(edited)

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1 year ago

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CC_Kyla

Contributor

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7 Messages

@user_b2fd51 I'm sorry to hear that you're having the same issue and I'd like to help you with troubleshooting! Can you please send a DM?

I no longer work for Comcast.

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1 year ago

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user_b2fd51

Visitor

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3 Messages

@Comcast_Kyla Sure, how do i DM you. I have spoken with 3 different comcast reps but no-one has been able to resolve the issue. I have a CR ticket open as well as a tier 2 escalation ticket.

(edited)

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1 year ago

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Comcast_Linda

Official Employee

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21 Messages

Sorry to hear that, @user_b2fd51. We can definitely look into this for you.

To send a "Direct Message" / "Private chat message" message to "Comcast Business":
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• or https://forums.businesshelp.comcast.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it"

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1 year ago

0