New problem solver
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22 Messages
Comcast doubles billing charge for not using their Gateway
Back at the end of September, I switched out the Comcast Gateway (Cisco DPC3939B) with my own modem. I did not change the tier of my service (Starter Package, Business Internet).
Previously I was paying the $69.95 for the starter package + $12.95 for the Comcast Gateway rental.
I just received the latest bill from Comcast, it shows I am being double billed at $139.95 instead of $69.95. The Modem Equipment Rental charges are gone (as expected), but somehow they double billed me on the internet service itself.
@Comcast_John, do you recall I had worked along with you? You had helped me provision the new modem.
Accepted Solution
amitramani
New problem solver
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22 Messages
7 years ago
After calling Comcast and staying on the phone with them for over 1 hour, I finally got this resolved (I hope).
Supposedly, when I switched to using my own modem, Comcast reset me to a differend package while my old package was still in service (Business Internet, Starter Package).
That is why I was being double billed.
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