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Saturday, November 13th, 2021 8:09 PM

close account

​I have been trying to close my account since 2/2021. I am told we haven't turned in modem. I turned in all equipment on list and have receipt. Moved out of office and I am now 200 miles away and "modem" was nowhere obvious. Router turned in. I have been getting charged monthly since Feb 2021 despite multiple phone calls to close account. Local rep no longer answers my voicemails. First phone rep actually rude despite my explanation that I have no access to my old  office. In any case, usually get equipment charge if something missing not continued service charges. We are no longer in comcast service area. We have spoken to multiple reps, signed online documents, etc. Comcast owes me over $1000 for charges taken from my bank account.​

Official Employee


25 Messages

1 year ago

Hello @user_c7f9ca. We appreciate you taking the time to reach out to us here on the Xfinity Business Forums for support. 

I'm sorry to hear you've had so much trouble trying to get your account closed out and that is definitely not the experience want for you.

Unfortunately, we are quite limited in our support abilities here when it comes to account and billing concerns. I understand that your experience thus far has not been ideal, but we do recommend trying to reach out to our specialized billing support agents at 1-800-391-3000.