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GeoGeo's profile

New problem solver

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25 Messages

Fri, Dec 13, 2019 7:00 AM

Bussiness Customer xfinitywifi Automatic Sign-In

I am a Business Customer.

 

When using xfinitywifi on my Phone (One+ 7 Pro, Adroid 10) I am required to manually sign in every time. I understand the system should remember my sign-in (see https://business.comcast.com/help-and-support/internet/comcast-business-access-public-xfinity-wifi-hotspot/ ) but it does not.

 

I tried the App but the App seems to not be optimized for Android 10 Power mode etc. and reports high battery usage so that is not an option.

 

Please check why the system does not remember my signon.

If there is an option to whitelist a MAC address to overcome the issue (I can't find anything like that in my account portal - my previous provider Altice/Optimum allowed whitelisting of 15 MACs)  I can provide that via PM.

 

Thanks for your help

Responses

New problem solver

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25 Messages

1 y ago

Hi Ken,

 

yes - same user ID (I only have one).

I got a call a little while ago and we did a password reset on the account as it may help to sync something on the backend.

I will try again and see if it works now - may take a couple of days.

 

But you gave me a second Idea: I will setup an additional User ID as well - just to try as well.

 

I'll report back as soon as I see if it works or the issue persists....

Administrator

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32 Messages

1 y ago

Glad, you caught on to where I was going. lol. Yes, definitely try a new username if you can and let me know what comes out of either the new ID or the reset that was done. I'll check back in! 

 

Ken

Official Employee

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518 Messages

1 y ago

Thanks for keeping us posted. I will follow up with you in a couple of days, if we don't hear from you first to make sure that all is going well. 

New problem solver

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25 Messages

1 y ago

I was able to do a partial test today and it was promising. I need another 1-3 days to make it to a xfinitywifi area I normally go to and try if it still remembers me. Will update the post shortly.

Official Employee

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240 Messages

1 y ago

Hey there! Thank you so much for your time and patience. I am happy to hear that xfinitywifi remembered you the next day! However, I am sorry to hear that yesterday and today it asked you to log in again. From what I understand, there should not be anything in the way causing our networks to not remember phones with Android 9 or above . I did some additional research on my end and found more information on other things that may prevent the auto connection to the hot spots. Here are some reasons.

 

  • The auto-connect to XFINITY WiFi is turned off. Go to Settings > Connections > WiFi > Advanced > Toggle on Auto-Connect to Xfinity WiFi.
  • A hotspot has a poor connection. If the nearest WiFi network has low connectivity, or is down, your phone might not pick up that Xfinity WiFi hotspot.
  • Location services aren’t on. Go to Settings to make sure it is on.
  • A third-party app may be interfering. Try uninstalling any other WiFi connection management applications that were installed from the Google Play store. These applications can interfere causing your phone to jump back and forth between WiFi connections.

 

I also found a page for where you can enter the devices and your MAC addresses. https://comca.st/2QeQ3Pv Please let me know if this helps.

New problem solver

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25 Messages

1 y ago

I am afraid it's still not working well:

 

xfinitywifi remembered me the next day - good!

But yesterday and today it asked me again to log in.

This was with the secondary ID I created so it does not seem to be related to the primary ID.

I double checked and I am still using the device MAC on the phone.

 

As I have same same issue on another phone with Android 9 (The OnePlus has Oxygen 10/Android 10) is there something in the way the comcast networks remembers the phones that may have broken with Android 9 and above?

 

As mentioned before my old provide allowed me to add the MAC addresses to my account through the web-interface to pre-authorize them and it always worked there with no problem. Is there any way we can do the same for xfinitywifi (this may overcome the issue)?

 

Many Thanks and Happy Holidays

New problem solver

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25 Messages

1 y ago

Thanks Gabe

 

The Link you provided would be great - except it redirects to the Xfinity Residential logon not Comcast Business and my comcast business User-ID/Password does not allow me to login.

Do you have a similar link for Comcast Business?

 

Unfortunately none of the reasons you listed are at play here....

 

Official Employee

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240 Messages

1 y ago

Here is some more information I found that I found for registering devices. After further research, I have discovered that the Xfinity WiFi network actually offers two SSIDs, or network names, for user device hot spot connections:

 

xfinitywifi - Open Xfinity WiFi for public use: Your device will be registered for automatic sign-in after successfully signing in to a hotspot, and you will not be required to provide your Xfinity username and password to connect to the Xfinity WiFi network using the same device.

 

XFINITY - Secure Xfinity WiFi for encrypted connection for public use: To connect to the secure XFINITY SSID, complete a one-time configuration of your device to add a secure profile. Once you load the secure profile onto your device, it will automatically authenticate and connect to the secure SSID. Downloading the secure profile is required to connect to the XFINITY SSID automatically, but is optional for the xfinitywifi SSID. To connect to the secure XFINITY SSID, complete a one-time configuration of your device to add a secure profile. Once you load the secure profile onto your device, it will automatically authenticate and connect to the secure SSID. Downloading the secure profile is required to connect to the XFINITY SSID automatically, but is optional for the xfinitywifi SSID.

 

  1. While connected to the Internet, download the latest version of the Xfinity WiFi Hotspots app from the Apple App store or the Google Play store.

 

  1. Launch the app.

 

  1. Sign in to the app using your primary or secondary username and password.

 

  1. If you're using an Android device, the app will download and install the profile automatically. It will also automatically connect you to secure Xfinity WiFi whenever you are in range.

 

Based on my research, I am seeing that by downloading the latest version of the XFINITY Hotspots app is recommended for downloading and installing a secured profile for automatically connecting to the XFINITY SSID.

 

After further research, I am seeing that your device will automatically authenticate and connect to secure Xfinity WiFi hotspots if you are using the Xfinity WiFi app or if you provisioned your device for secure Xfinity WiFi access. If you change the password for the account, you will have to sign in again in the Xfinity WiFi app, or will have to re-install the secure profile at https://comca.st/394zu1j. When visiting the previous link, there is an option to download the app or select your device option by scrolling further down. The options to select are laptop, handheld, or tablet. Connecting one of the devices by following the steps for the preferred device will then provision your device for the Secure WiFi access. Please let me know if this helps.

New problem solver

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25 Messages

1 y ago

Unfortunately the App is not an option:

The Last Update is over 1 year old and it does not play nice with Android 9 or 10:

Battery Use is excessive - I suspect it does not take advantage of GPS-A vs full GPS for location data and passive vs. active WiFi monitoring etc...

Others have reported the issue in the App Feedback in the play store as well...

 

xfinitiwifi would be fine - for what I do I don't need the secured version.

A link to manually add the MAC address for Comcast Business like the one you provided for Xfinity Residential would likely solve the issue.

Official Employee

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240 Messages

1 y ago

Thank you so much for your patience! I did see that you provided this information earlier about the app not being an option for you. However, I am reading that using the app is the best recommendation. After doing some additional research, I discovered that we do not offer a page for manually adding the MAC address for Comcast Business. I am happy to say that I did find an alternative for provisioning your device for secure Wi-Fi access instead of manually adding the MAC address. After selecting the mobile device option at the previous link I provided, it brought me to the provisioning page for mobile devices. Here is the link, which will first ask you to sign in with your user name and password. Have you tried using this option to provision your mobile device yet to see if you experience the same issue? https://comca.st/34Rc5gw

New problem solver

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25 Messages

1 y ago

Thank you - I will give it a try and report back here Smiley Happy

Official Employee

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401 Messages

1 y ago

That sounds like a plan, please let us know! We'll be standing by. Until then, I hope you have a nice holiday!

Official Employee

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401 Messages

1 y ago

Hi there GeoGeo, I wanted to check back in and see if you had any luck with the information Gabe provided. Let us know when you get a chance and I hope the holidays treated you well! 

New problem solver

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25 Messages

1 y ago

Thank you - same to you

 

I didn't have a chance to try yet - need to be in a commercial area with the secure hotspot first... Will update as soon as I have a chance to try...

 

 

Official Employee

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401 Messages

1 y ago

Sounds good and no rush! We just want to make sure we get it figured out 🙂 Enjoy the evening in the meantime!