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jmartin

New Member

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1 Message

Thu, Oct 7, 2021 4:21 AM

Broadcom Guest Wifi

Switched to Comcast business and now I’m seeing 5 Broadcom_Guest networks and cannot disable them like others on the forum. I would like to disable these networks.

Question

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Updated 

11 d ago

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Comcast_Ashley

Official Employee

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18 Messages

8 m ago

@jmartin, thank you for reaching  out to our business forums. 

 

Enable or disable your Private WiFi connection and change information associated with your network directly from Comcast Business My Account. This functionality is only available to customers with a Business Wireless Gateway device. You can find more information regarding WiFi devices here.

 

Sign in to My Account and select Internet from the Services menu. Only the Primary Manager or Services Manager can update this information.

 

Select Manage Private WiFi on the right side of the page.

 

  1. Manage your 2.4 GHz or 5 GHz connection by selecting the pencil icon in the appropriate section. From here you can:
    • Select the On/Off toggle to enable or disable the network. Enabling access allows users with the Network Name/SSID to access the network. Disabling access ensures no one can access that network, even if they have the Network Name/SSID.
    • Edit the Network Name/SSID and enable or disable broadcasting of the Network Name/SSID.
    • Change the Security Mode and Password. Note that the password requirements will change depending on which security mode you choose.
  2. Select I'm Done when you are finished.

 

 

 

 

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user_370165

New Contributor

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1 Message

4 m ago

I just talked to a Comcast technical rep and she has an extra control where she was able to disable Wifi "as a whole" and that gets rid of this, instantly.  I hope this helps other people.  I asked if we (the customer) have access to the control on our dashboard and she thinks probably not.  We have an ability to turn off the Private WIFI and the Xfinity wifi... but apparently, that leaves some random SSIDs broadcasting.

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user_d3ae27

New Contributor

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1 Message

3 m ago

Anymore info on this? 

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user_1c359b

New Contributor

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1 Message

2 m ago

Has anybody figured out how to fix this? 

The instructions listed above does not work. We just signed up for comcast business and keep having many issues. After replacing the box now I have 6 broadcom guest wifis. The Comcast guy who installed it said he had no clue what it was and how to get rid of it and left. I really do not want to do a factory reset with as many issues as we have had and is currently working. I just want the broadcom gone. 

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Comcast_Morgan

Official Employee

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47 Messages

Hi, user_1c359b. Thanks for posting here to support. Sorry to hear about the complications you're running into! What we'd like to do is go ahead with opening a request for you, with our tier II group, and they should be able to remove the request for you. Sound good, and are you ready to get started? I can explain the process of how to send your info over via DM. 

 

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2 m ago

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user_a6169a

New Contributor

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2 Messages

11 d ago

Has anyone fixed this yet? I had my install yesterday, and now I have 6 random open Broadcom Guest networks. Please help.

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Comcast_Tyler

Official Employee

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8 Messages

Hello there, and thank you for bringing this to our attention through our Forums! I can imagine the confusion behind this, and we can get this resolved, asap!

 

You should be able to Enable or disable your Private WiFi connection and change information associated with your network, directly from Comcast Business My Account. This functionality is only available to you, if you have a Wireless Gateway device. You can find more information regarding Wi-Fi devices by clicking on here.

 

You should also be able to sign in to My Account and select Internet from the Services menu. Only the Primary Manager or Services Manager can update this information.

 

Select Manage Private WiFi on the right side of the page.

 

  1. Manage your 2.4 GHz or 5 GHz connection by selecting the pencil icon in the appropriate section. From here you can:
    • Select the On/Off toggle to enable or disable the network. Enabling access allows users with the Network Name/SSID to access the network. Disabling access ensures no one can access that network, even if they have the Network Name/SSID.
    • Edit the Network Name/SSID and enable or disable broadcasting of the Network Name/SSID.
    • Change the Security Mode and Password. Note that the password requirements will change depending on which security mode you choose.
  2. Select I'm Done when you are finished.

 

I hope this information was helpful, and if you run into any more problems, please send us a private message. You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

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11 d ago

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user_a6169a

New Contributor

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2 Messages

@user_a6169a​ Issue was resolved by chatting with support and having them reset to factory settings.

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11 d ago

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Comcast_Tyler

Official Employee

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8 Messages

That's so great to hear! Is there absolutely anything else that we can help you with today? I want to make sure that none of your questions go unanswered! 

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11 d ago

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