New Member

 • 

1 Message

Monday, November 9th, 2026 4:15 PM

Bill/servicr

My account I was suppose to have someone come install my internet at the business and they never showed  which I  an make another appt  but I have a charge for it * I understand I need to pay for the service but I have yet to receive that service 

Oldest First
Selected Oldest First

Official Employee

 • 

38 Messages

3 hours ago

Hey @Kayystarr23 , Thank you for visiting our official Xfinity Business Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for you.  Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it