Bandwidth Saturation issue

Good morning Eli_Callahan, and sorry for the delay replying as we were closed for the night when you posted. Our Community Specialists are here to provide official support seven days a week between 6:00 AM and 1:00 AM Eastern Time. If you reach out outside these hours, there might be a delay, but please know we'll get back to you as soon as possible. We are now open for the day, and happy to help if you still wish to have us take a look into the connectivity concern for you. When you are ready please send us a direct message with your full name, name on the account, and the full service address please. 

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page.

Click that or follow this link here: https://forums.businesshelp.comcast.com/direct-messaging

From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.

Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.